Cancun & Playa Tours

Terms & Conditions

Viajo Luego Existo SA de CV and its representatives act solely as intermediaries for transportation companies, tour, parks and different nautical services are available in Cancun, therefore shall not be a liable in any way for losses of any object, accidents, injuries, damages, schedule chages, etc. that may occure.

 

In accordance with provisions set forth in article 2308 of the civil code for the states of Quintana Roo, the undersigned expresaly and inconditionaly assumes in its entirety the liability resulting from the damages suffered or to be suffered in his person or in the persons in third parties or in the properties of both resulting from risk by the use o operation of the quipment fixture or boats described in here.

 

Likewise He is expressly obligated to indeminify Viajo Luego Existo SA de CV its directors, representatives and the assignees from each every expense incurred including attorney's fees as a result of the loss or destruction of the leased property and or the injuries or damages suffered by the undersigned and third parties.

Boat rental reservation policy


The booking will be confirmed with 50% of full payment one week before the service, if the date of the rent is in high season *you need to pay 15 days before the service.
 

Boat rental cancellation policy:

You must cancel 72 hours in advance.
In case of cancellation within 72 hours to 24 hours will be charged 50% of the total rent price.
In case of cancellation the same day, you will be charged 100 % of the total rent price.

Cancellation due to bad weather:

If the weather conditions are not good for navigation according to port authorities. Customer will receive 100% of your payment.

If  weather is not good enough but  port authority says that is authorize for navigations, the customer will have the option to change the day without charge, only if the rented boat is available on the next day, otherwise the customer may not change day and lose 80%  of your total payment.

Changing day by the customer:

May be made 48 hours in advance if the vessel is available and requested,  free of charge.
 

Tours Cancelation policy:

You must cancel 72 hours in advance.
In case of cancellation within 72 hours to 24 hours will be charged 50% of the total  price.
In case of cancellation the same day, you will be charged 100 % of the total price.

Cancellation due to bad weather:

If the weather conditions are not good for the activity according to port authorities, or the tour operator, the client will receive 100% of your payment.

If  weather is not good enough but operator or  port authority says that is authorize for navigations, the customer will have the option to change the day without charge, only if the activity is available on the next day or during your vacations, otherwise the customer may not change day and lose 80%  of your total payment.

Changing day by the customer:

May be made 24 hours in advance if the activity is available,  free of charge.


There will be not 100% refund if you had paid on credit card. You will be refunded 97 %.

Viajo, Luego Existo, S.A. de C.V.